Leadership may have thought their organization was covered. But when a critical alert triggered on a Saturday night, the response was a stark reminder of what was missing.

• No response until Monday morning — due to the lack of 24/7 shift coverage.
• The analyst on duty wasn’t trained on the system that triggered the alert.
• No playbooks for handling the specific alert, and no predefined escalation process.
• Incomplete logs — with several systems not even onboarded.
• The breach spread unchecked for over 24 hours, unnoticed and uncontained.

Unfortunately, this scenario is all too common. Many SOCs and NOCs technically exist, but fail when it matters most — during critical incidents.

Here’s what’s typically missing:

• Lack of 24/7 Monitoring — What’s called “on-call” support isn’t enough to respond in real time.
• No Root Cause Analysis — Focus is placed on ticket closures instead of understanding and addressing underlying issues.
• Absence of Key Metrics — Critical performance indicators like Mean Time to Respond (MTTR) and Root Cause Analysis (RCA) are often ignored.
• No Executive-Level Reporting — Risk isn’t effectively communicated to leadership, leaving them in the dark.
• No Maturity Assessments or Ongoing Validation — SOCs/NOCs often lack the regular assessments needed to ensure they’re evolving to meet growing threats.
• Unclear Ownership — Responsibility for incident management is often undefined, leading to confusion and slow responses.

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