helpdesk Archives - Quality NOC

Why can’t you sleep on vacation?

Enjoy your vacation. We’ve got your 24/7 monitoring covered.

Our 24/7 system administration team delivers comprehensive monitoring and management for your entire technology stack.

Proactive 24/7 Monitoring: Constant vigilance over networks, systems, servers, applications, and services.
Process-Driven Response: We follow your written procedures to the letter, ensuring consistent and approved actions.
Immediate Incident Resolution: We act swiftly on alerts and provide persistent follow-up until issues are solved.
Unwavering Commitment: Your security and performance are guaranteed through signed NDAs and Service Level Agreements (SLAs).

Discover how we can protect your operations. Contact us for a free, no-obligation consultation and quotation.

We have a solution for you!

At Quality NOC we have a Service Desk product to follow up your tickets, escalate, contact your engineers (email, sms or Phone), solve incidents based on your custom procedure manual, close tickets or create new ones.

Ticket handling: We can adjust to your SLA agreements, for example:

React: immediately after receiving an SMS alarm, ticket or call.
The ticket will be handle within 30 min max.
First contact: email or call, within 1 hour.

Updates: Hourly, or as agreed between customer and Quality NOC.

Quality NOC shall specify the log time elapsed in a convenient format.

We have 2 Options:

24/7: Running service from 00:00 to 23:59 everyday
Off-Business hours: Monday to Friday (08:00 to 16:00) and Saturday, Sunday and Holidays (24 hrs).

Both options can be delivered with a fixed monthly price.

Please contact us to find out more and we send you a quotation.

Quality NOC – Network Operations Center

Quality NOC S.L., provides remote monitoring and management 24/7 Network Operations Center (NOC) that enables monitor, troubleshoot and maintain IT environments.

Still working on your summer vacation?

Flooded with support tickets?

We have a solution for you!