Quality NOC provides reactive patching to servers with both standard and managed customer operating systems. For managed servers, patches and updates are available upon request to ensure no patches are applied without customer knowledge and consent, effectively reducing risks to application and data integrity. Data and/or reports are available for you in different ways, depending on the solution used.
On a monthly basis, Quality NOC Cloud engineers review all recommended patches made available by operating system software vendors. A subset of these patches and updates are identified by the OS vendor as Critical or Important to installed operating systems. The most recent version of our OS is given these updates and is then re-certified by Quality NOC before it is made available to be implemented with new server builds.
Managed Server Updates
As a part of making a server managed, more updates may automatically be applied to the server. Different Linux distributions and Windows are supported. Automatic updates can be pre-agreed with the customer and discussed in weekly status meetings.
Dedicated Server and Public clouds
Dedicated Servers and Public clouds platforms can be managed by our team of system administrator, Microsoft Windows servers and Linux distribution are supported. We have deep experience installing new applications, scripts and applying system updates, or upgrades on Red Hat, CentOS, Ubuntu, Debian, and other linux distributions. We can coordinate with your operations or devops team and schedule downtime, and do previous snapshots befoer patching or updating your OS or applications.
Extend your operations, DevOps or development team
We do weekly meetings with our customers, we can also do short daily meetings monday to fridays and continue chat on Slack/Wire/Skype, with your operations team, devops, or developers establishing a very fluid communication and reporting about progress and/or incidents.
One of the tasks we enjoy most is to provide Linux Patch maintenance to our customers.
We have many years of experience doing patch maintenance and OS upgrades on Ubuntu, Debian, Red Hat, Cent OS, and other Linux flavours. OS and Application Maintenance
You should periodically update your Linux operating system (OS) and its applications. Install Operating System and Application Patches/Updates
We focus on security patches, go trough security articles and follow up possible impact on our server managed customers.
For website owners it is very important to keep your WordPress site updated, that include plugins, themes, word press version, etc.
We can follow up Windows updates news and see how new updates could impact in the running services and inform our customer before applying.
NOC services involve the continuous monitoring and management of an organisation’s IT infrastructure to keep it running smoothly and efﬁciently, 24/7. The NOC provides round-the-clock proactive monitoring and management to enable issues to be caught and resolved before they become potential show-stoppers. The effective NOC relies heavily on automation; in particular, the use of sophisticated remote monitoring and management (RMM) tools.
The NOC’s main purpose is to maximise uptime; to ensure IT runs optimally without any negative impact on productivity; and to proactively address any potential emergencies.
Quality NOC customers takes vacation when they need or want, they know we monitor all servers, databases, applications, backups and uptime. We keep your customers happy and we can fix stuff before calling your engineer.
Take a relaxed vacation knowing somebody is keeping an eye on your systems and will take care during your holidays.
Contact us, we have tailor made solutions for your company.
Quality NOC – Network Operations Center Federico Piergentili, Founder, Quality NOC S.L., which provides remote monitoring and management 24/7 Network Operations Center (NOC) that enables monitor, troubleshoot and maintain IT environments.
At Quality NOC we have a Service Desk product to follow up your tickets, escalate, contact your engineers (email, sms or Phone), solve incidents based on your custom procedure manual, close tickets or create new ones.
Ticket handling: We can adjust to your SLA agreements, for example:
React: immediately after receiving an SMS alarm, ticket or call.
The ticket will be handle within 30 min max. First contact: email or call, within 1 hour. Updates: Hourly, or as agreed between customer and Quality NOC.
Quality NOC shall specify the log time elapsed in a convenient format.
We have 2 Options:
24/7: Running service from 00:00 to 23:59 everyday
Off-Business hours: Monday to Friday (08:00 to 16:00) and Saturday, Sunday and Holidays (24 hrs).
Both options can be delivered with a fixed monthly price.
Please contact us to find out more and we send you a quotation.
Quality NOC – Network Operations Center
Quality NOC S.L., provides remote monitoring and management 24/7 Network Operations Center (NOC) that enables monitor, troubleshoot and maintain IT environments.
Do you know how is the status of your cloud servers?
If you have your systems in the cloud, you should know the status of your servers, it is very important to monitor http traffic, check CPU load, Mem load, Disk usage, processes, etc.
Quality NOC can use different tools to monitor your servers, we have a price list based on number of hosts, so if you have to monitor just 1 or 2 we do the job for a very convenient price, starting from € 15 per month for 1 host with basic monitoring and email alerts.
Let us know about your needs, we are glad to send a quotation based on your hosts and services you need to monitor.
We keep your systems UP and your customers happy.
Federico Piergentili, Founder, Quality NOC S.L., which provides remote monitoring and management 24/7 Network Operations Center (NOC) that enables monitor, troubleshoot and maintain IT environments.
Our technicians take on the burden of supporting your customers, freeing up your time for other tasks. This allows you and your team to focus on sales, marketing, and building your company while we work hand in hand with your clients. All of our technicians are trained Windows and Linux Experts and we’re capable of handling simple issues and all the way up to some of the most difficult tasks.
We can use any system you are working with, and as soon as we get the ticket, we react.
This way we contact (email or call) your engineers based on the contact and escalation matrix.
We can replay the ticket, forward or contact to the engineer, do a followup and send updates to the customer based on your SLA.
We will also do escalations if needed and we can prepare a monthly report about the incidents.
We are ready to take your tickets and we speak English, Spanish, Norwegian/Swedish and Portuguese. We are planning to add German soon too.
We can offer you a fixed monthly price based on monthly number of tickets you receive. This is a great solution for your company.