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Flooded with support tickets?

We have a solution for you!

At Quality NOC we have a Service Desk product to follow up your tickets, escalate, contact your engineers (email, sms or Phone), solve incidents based on your custom procedure manual, close tickets or create new ones.

Ticket handling: We can adjust to your SLA agreements, for example:

React: immediately after receiving an SMS alarm, ticket or call.
The ticket will be handle within 30 min max.
First contact: email or call, within 1 hour.
Updates: Hourly, or as agreed between customer and Quality NOC.

Quality NOC shall specify the log time elapsed in a convenient format.

We have 2 Options:

  • 24/7: Running service from 00:00 to 23:59 everyday
  • Off-Business hours: Monday to Friday (08:00 to 16:00) and Saturday, Sunday and Holidays (24 hrs).

Both options can be delivered with a fixed monthly price.

Please contact us to find out more and we send you a quotation.

Quality NOC – Network Operations Center

Quality NOC S.L., provides remote monitoring and management 24/7 Network Operations Center (NOC) that enables monitor, troubleshoot and maintain IT environments.

Cloud servers status?

Do you know how is the status of your cloud servers? 

If you have your systems in the cloud, you should know the status of your servers, it is very important to monitor http traffic, check CPU load, Mem load, Disk usage, processes, etc.

Quality NOC can use different tools to monitor your servers, we have a price list based on number of hosts, so if you have to monitor just 1 or 2 we do the job for a very convenient price, starting from € 15 per month for 1 host with basic monitoring and email alerts.

Let us know about your needs, we are glad to send a quotation based on your hosts and services you need to monitor.

We keep your systems UP and your customers happy.

Federico Piergentili, Founder, Quality NOC S.L., which provides remote monitoring and management 24/7 Network Operations Center (NOC) that enables monitor, troubleshoot and maintain IT environments.

What is DOWN & what is UP?

Start monitoring your systems with Open Source Icinga2.

We help you doing the migration and monitoring of your hosts/systems from Nagios to Icinga2. If you dont have any monitoring tool, we recomend to use Icinga2.

Quality NOC provides outsourced network monitoring, server monitoring, application monitoring, website monitoring, switches, routers, SIP Trunk monitoring, etc.

Federico Piergentili, Founder, Quality NOC S.L., which provides remote monitoring and management 24/7 Network Operations Center (NOC) that enables monitor, troubleshoot and maintain IT environments.

Whitelabel NOC – Service desk

Service desk: 

Quality NOC outsourced support services:

Our technicians take on the burden of supporting your customers, freeing up your time for other tasks. This allows you and your team to focus on sales, marketing, and building your company while we work hand in hand with your clients. All of our technicians are trained Windows and Linux Experts and we’re capable of handling simple issues and all the way up to some of the most difficult tasks.

We can use any system you are working with, and as soon as we get the ticket, we react.
This way we contact (email or call) your engineers based on the contact and escalation matrix.
We can replay the ticket, forward or contact to the engineer, do a followup and send updates to the customer based on your SLA.
We will also do escalations if needed and we can prepare a monthly report about the incidents.

We are ready to take your tickets and we speak English, Spanish, Norwegian/Swedish and Portuguese. We are planning to add German soon too.

We can offer you a fixed monthly price based on monthly number of tickets you receive. This is a great solution for your company.

Key Features of Outsourced NOC Services

website-uptime-monitoring

  • Network Monitoring
  • Server Monitoring
  • Application Monitoring
  • Router, Switch Monitoring
  • Website Monitoring
  • NOC Services
  • Firewall Monitoring

Immediate benefits

  • Improved network reliability and uptime
  • Reduced MTTR
  • Increased revenue
  • Decreased expenses
  • Happier customers
  • Well rested IT staff

Pricing

We adapt our pricing table based on your needs

  • Off business hour Outsourced NOC.
    • This is the best solution if your company has engineers working on site from 8:00 to 16:00 or 9:00 to 17:00, you save money with this solution and your company count with specialized working team for the rest of the time and weekends.
  • 24/7 All day.
    • This solution is perfect when your company requires a full time monitoring to ensure 100% or highest uptime as possible. Our team monitor and follow your company routines to reach your goals and keep your customers happy.

Why Your SOC and NOC Should Run Together but Separately

Man-in-control-room
The similarities between the role of the Network Operation Center (NOC) and Security Operation Center (SOC) often lead to the mistaken idea that one can easily handle the other’s duties. Furthermore, once a company’s security information and event management system is in place, it can seem pointless to spend money on a SOC. So why can’t the NOC just handle both functions? Why should each work separately but in conjunction with one another? Let’s take a look a few reasons below.

First, their roles are subtly but fundamentally different. While it’s certainly true that both groups are responsible for identifying, investigating, prioritizing and escalating/resolving issues, the types of issues and the impact they have are considerably different. Specifically, the NOC is responsible for handling incidents that affect performance or availability while the SOC handles those incidents that affect the security of information assets. The goal of each is to manage risk, however, the way they accomplish this goal is markedly different.

The NOC’s job is to meet service level agreements (SLAs) and manage incidents in a way that reduces downtime – in other words, a focus on availability and performance. The SOC is measured on their ability to protect intellectual property and sensitive customer data – a focus on security. While both of these things are critically important to the success of an organization, having one handle the other’s duties can spell disaster, mainly because their approaches are so different.

Another reason the NOC and SOC should not be combined is because the skillset required for members of each group is vastly different. A NOC analyst must be proficient in network, application and systems engineering, while SOC analysts require security engineering skills. Furthermore, the very nature of the adversaries that each group battles differs, with the SOC focusing on “intelligent adversaries” and the NOC dealing with naturally occurring system events. These completely different directions result in contrasting solutions which can be extremely difficult for each group to adapt to.

Lastly, the turnover rate in a SOC is much higher than that of a NOC. Perhaps it’s the very nature of the role, but the average employment time for a level 1 SOC analyst is around 2 years or less. Tenure of a NOC analyst is much longer. It only stands to reason, then, that asking a NOC analyst to handle their own duties and also take on those of SOC will likely result in a much higher attrition rate overall.

The best solution is to respect the subtle yet fundamental differences between these two groups and leverage a quality automation product to link the two, allowing them to collaborate for optimum results. The ideal system is one where the NOC has access to the SIEM, so they can work in close collaboration with the SOC and each can complement the other’s duties. The SOC identifies and analyzes issues, then recommends fixes to the NOC, who analyzes the impact those fixes will have on the organization and then modifies and implements accordingly.

Source: http://ayehu.com/why-your-soc-and-noc-should-run-together-but-separately/?

UP Time – Monitoring your systems


At Quality NOC we help you increase your up time.

We can monitor your hosts, services and storage solutions. We will get an alarms on sms or/and email when something changes and contact you immediately to inform about the issue so you can take a corrective action to solve it.

If your company does not have monitoring tools yet or are not completely configured we can also help you to with the set up .

Federico Piergentili, Founder, Quality NOC S.L., which provides remote monitoring and management 24/7 Network Operations Center (NOC) that enables monitor, troubleshoot and maintain IT environments.

Telephony Fraud – Fraud Monitoring


Telephony Fraud – Fraud Monitoring

Many people today are able to relate to an experience of opening a phone bill that causes a sharp intake of breath. But what if it was not just a couple of hundred pounds? What if it was thousands?

Telephone fraud is continuing to increase year on year and now accounts for 2% of worldwide calls which is estimated at around €40 billion a year. Businesses are falling victim to hackers, out to make money from unprotected telephone lines, and now more than ever it is essential for businesses to protect themselves.

Without the necessary protection, businesses are leaving themselves vulnerable to fraudsters capable of running up phone bills worth thousands of pounds in just a few hours!

At Quality NOC we can help you monitoring 24/7 your systems, receiving alarms and following your procedures to take care and stop the fraud reducing the risk of your business and protecting your customer relationship.

Federico Piergentili, Founder, Quality NOC S.L., which provides remote monitoring and management 24/7 Network Operations Center (NOC) that enables monitor, troubleshoot and maintain IT environments.

Key benefits of outsourcing NOC services

  • Significant reduction in downtime
  • Immediate management of incidents occurring around the clock
  • Reduced Operational costs
  • Increased productivity and job satisfaction for your network and IT support staff
  • Free up your IT resources
  • Increased end-user / customer satisfaction
  • Reduced managerial/HR time and effort
  • 24x7x365 High Availability support

Outsourcing strategies for next-generation network operations

5
Telecom service providers are implementing outsourcing strategies for network operations to deal with increasingly complex next-generation network infrastructure, fast-paced service deployment and a shortage of engineers with cutting-edge skills.

Doing even more with less is a credo striking a chord with telecom service providers as they begin to implement outsourcing strategies for next-generation network operations to help deal with increasingly complex network infrastructure, fast-paced service deployment and a shortage of engineers with cutting-edge skills.

The trend is for telecom carriers to take a cue from how they manage integration contracts for next-gen network deployment and extend those outsourcing strategies to achieve cost-effective network operations on an ongoing basis. That means taking the revolutionary step of outsourcing network operations to a trusted vendor.

If managed properly, network operations outsourcing can help telecom service providers reduce errors as well as costs, maximizing service opportunities while boosting your bottom line in the process. Follow our lead. The future is now.

To help you get ahead of the curve on outsourcing strategies for network operations, we’ve compiled a guide for telecom network operations outsourcing. You’ll get the scoop on how to handle the transition to external services management, find guidelines for launching and overseeing a network operations outsourcing project, and learn how to optimize your project by leveraging the connection points between network integration and network operations.

TABLE OF CONTENTS

• Telecom network operations: Outsourcing the challenge

• Outsourced solutions for next-gen network integration and operations

• Telecom outsourcing: Network operations and planning guidelines

• Launching a network operations outsourcing project

• Creating outsourced network operations plans during integration

• Network integration outsourcers need network operations know-how

• Vendor telco services grow faster than equipment sales, report finds

CONTENT SUMMARIES

• Telecom network operations: Outsourcing the challenge

Next-generation network complexity and rising costs are leading telecom service providers to explore outsourcing strategies for network operations to help integrate and manage their networks.

• Outsourced solutions for next-gen network operations

To avoid interoperability problems, telecom carriers can outsource next-generation network integration and operations to their technology partners.

• Telecom outsourcing: Network operations and planning guidelines

Outsourcing network operations may be the answer for telecom service providers managing increased stress on their next-generation networks, but specific guidelines and procedures must first be created to manage the transition.

• Launching a network operations outsourcing project

Outsourcing strategies for network operations are becoming more common in the telecom industry, but successfully starting an outsourcing project requires careful planning.

• Creating outsourced network operations plans during network integration

There are four main steps that network operators must follow when designing outsourcing strategies that leverage the links between next-generation network operations and network integration services.

• Network integration outsourcers need network operations know-how

Integrators with strong network operations skills are winning telecom carriers’ confidence in professional services procurement for next-generation network integration projects.

• Vendor telco services grow faster than equipment sales, report finds

Telecom equipment vendors and systems integrators are finding success in offering services and products, with revenues growing faster than equipment sales.

Article source: http://searchtelecom.techtarget.com/feature/Outsourcing-strategies-for-next-generation-network-operations