This chart shows real customer data, the first month we handled all usual incidents.
Then started working proactively to reduce the number of incidents, improve the quality on detection of critical alarms, also working with thresholds and reducing downtime.
Clearly you can see how we reduced to 1/3 the amount of incidents. We continue working the next months adding more services checks and gathering information to create reports
We do a continue improvement of service checks, maintenance and proactive work to avoid incidents and increase up-time. After 6 month we probably manage to reduce to 1/4 the amount of monthly incidents and increase dramatically the up-time.
We are all very happy, our customers and us. We enjoy working with our customers.
NOC services involve the continuous monitoring and management of an organisation’s IT infrastructure to keep it running smoothly and efﬁciently, 24/7. The NOC provides round-the-clock proactive monitoring and management to enable issues to be caught and resolved before they become potential show-stoppers. The effective NOC relies heavily on automation; in particular, the use of sophisticated remote monitoring and management (RMM) tools.
The NOC’s main purpose is to maximise uptime; to ensure IT runs optimally without any negative impact on productivity; and to proactively address any potential emergencies.
This is the best solution if your company has engineers working on site from 8:00 to 16:00 or 9:00 to 17:00, you save money with this solution and your company count with specialised working team for the rest of the time and weekends.
24/7 All day.
This solution is perfect when your company requires a full time monitoring to ensure 100% or highest uptime as possible. Our team monitor and follow your company routines to reach your goals and keep your customers happy.