We have a solution for you!
At Quality NOC we have a Service Desk product to follow up your tickets, escalate, contact your engineers (email, sms or Phone), solve incidents based on your custom procedure manual, close tickets or create new ones
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Ticket handling: We can adjust to your SLA agreements, for example:
React: immediately after receiving an SMS alarm, ticket or call.
The ticket will be handle within 30 min max.
First contact: email or call, within 1 hour.
Updates: Hourly, or as agreed between customer and Quality NOC.
Quality NOC shall specify the log time elapsed in a convenient format.
We have 2 Options:
- 24/7: Running service from 00:00 to 23:59 everyday
- Off-Business hours: Monday to Friday (08:00 to 16:00) and Saturday, Sunday and Holidays (24 hrs).
Both options can be delivered with a fixed monthly price.
Please contact us to find out more and we send you a quotation.
Quality NOC – Network Operations Center
Quality NOC S.L., provides remote monitoring and management 24/7 Network Operations Center (NOC) that enables monitor, troubleshoot and maintain IT environments.