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All-in-One Monitoring Solution

 


We can use your own monitoring systems, we can install a new system for you and migrate the hosts or if you have a small operation you can use our own monitoring system.

Our NOC team help our customers with:

  • Website Monitoring
  • Application Performance Monitoring
  • Server Monitoring
  • Network Monitoring
  • Cloud Monitoring, Private and Public

We have customers of all sizes, from a large Telecom with more than 500 hosts, mid size and small companies with only 2 hosts. Our NOC team works around the clock 24x7x365.

Our customers save resources, their engineers have more time for important projects, we improve the operations and reduce downtime.

We have a custom solution for you.

The importance of NOC services

NOC services involve the continuous monitoring and management of an organisation’s IT infrastructure to keep it running smoothly and efficiently, 24/7. The NOC provides round-the-clock proactive monitoring and management to enable issues to be caught and resolved before they become potential show-stoppers. The effective NOC relies heavily on automation; in particular, the use of sophisticated remote monitoring and management (RMM) tools.

Next summer vacation at the office?

Thinking about vacation?

Quality NOC customers takes vacation when they need or want, they know we monitor all servers, databases, applications, backups and uptime. We keep your customers happy and we can fix stuff before calling your engineer.

Take a relaxed vacation knowing somebody is keeping an eye on your systems and will take care during your holidays.

Contact us, we have tailor made solutions for your company.

Quality NOC – Network Operations Center
Federico Piergentili, Founder, Quality NOC S.L., which provides remote monitoring and management 24/7 Network Operations Center (NOC) that enables monitor, troubleshoot and maintain IT environments.

Key Features of Outsourced NOC Services

website-uptime-monitoring

  • Network Monitoring
  • Server Monitoring
  • Application Monitoring
  • Router, Switch Monitoring
  • Website Monitoring
  • NOC Services
  • Firewall Monitoring

Immediate benefits

  • Improved network reliability and uptime
  • Reduced MTTR
  • Increased revenue
  • Decreased expenses
  • Happier customers
  • Well rested IT staff

Pricing

We adapt our pricing table based on your needs

  • Off business hour Outsourced NOC.
    • This is the best solution if your company has engineers working on site from 8:00 to 16:00 or 9:00 to 17:00, you save money with this solution and your company count with specialized working team for the rest of the time and weekends.
  • 24/7 All day.
    • This solution is perfect when your company requires a full time monitoring to ensure 100% or highest uptime as possible. Our team monitor and follow your company routines to reach your goals and keep your customers happy.

Why Your SOC and NOC Should Run Together but Separately

Man-in-control-room
The similarities between the role of the Network Operation Center (NOC) and Security Operation Center (SOC) often lead to the mistaken idea that one can easily handle the other’s duties. Furthermore, once a company’s security information and event management system is in place, it can seem pointless to spend money on a SOC. So why can’t the NOC just handle both functions? Why should each work separately but in conjunction with one another? Let’s take a look a few reasons below.

First, their roles are subtly but fundamentally different. While it’s certainly true that both groups are responsible for identifying, investigating, prioritizing and escalating/resolving issues, the types of issues and the impact they have are considerably different. Specifically, the NOC is responsible for handling incidents that affect performance or availability while the SOC handles those incidents that affect the security of information assets. The goal of each is to manage risk, however, the way they accomplish this goal is markedly different.

The NOC’s job is to meet service level agreements (SLAs) and manage incidents in a way that reduces downtime – in other words, a focus on availability and performance. The SOC is measured on their ability to protect intellectual property and sensitive customer data – a focus on security. While both of these things are critically important to the success of an organization, having one handle the other’s duties can spell disaster, mainly because their approaches are so different.

Another reason the NOC and SOC should not be combined is because the skillset required for members of each group is vastly different. A NOC analyst must be proficient in network, application and systems engineering, while SOC analysts require security engineering skills. Furthermore, the very nature of the adversaries that each group battles differs, with the SOC focusing on “intelligent adversaries” and the NOC dealing with naturally occurring system events. These completely different directions result in contrasting solutions which can be extremely difficult for each group to adapt to.

Lastly, the turnover rate in a SOC is much higher than that of a NOC. Perhaps it’s the very nature of the role, but the average employment time for a level 1 SOC analyst is around 2 years or less. Tenure of a NOC analyst is much longer. It only stands to reason, then, that asking a NOC analyst to handle their own duties and also take on those of SOC will likely result in a much higher attrition rate overall.

The best solution is to respect the subtle yet fundamental differences between these two groups and leverage a quality automation product to link the two, allowing them to collaborate for optimum results. The ideal system is one where the NOC has access to the SIEM, so they can work in close collaboration with the SOC and each can complement the other’s duties. The SOC identifies and analyzes issues, then recommends fixes to the NOC, who analyzes the impact those fixes will have on the organization and then modifies and implements accordingly.

Source: http://ayehu.com/why-your-soc-and-noc-should-run-together-but-separately/?

Key benefits of outsourcing NOC services

  • Significant reduction in downtime
  • Immediate management of incidents occurring around the clock
  • Reduced Operational costs
  • Increased productivity and job satisfaction for your network and IT support staff
  • Free up your IT resources
  • Increased end-user / customer satisfaction
  • Reduced managerial/HR time and effort
  • 24x7x365 High Availability support

Outsourcing-NOC-operations-with-fixed-fee-pricing-model

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Our NOC engineers complements your company staff, and our services are priced in a way that your company just pay for what you need as you grow with managed services practice.

We can provide different solutions:

  • Per week 24/7/365
    Fixed fee.
  • Per week outside business hours
    We have a customer paying fixed fee for 2 weeks per month, with monitoring from 16:00 to 8:00, monday to friday and 24hrs on weekends.
  • All month 24/7
    Fixed fee.
  • All month outside business hours
    Fixed fee, from 16:00 to 8:00, monday to friday and 24hrs on weekends.

We are open to hear your needs and prepare a good offer and solution to your company.

Federico Piergentili, Founder, Quality NOC S.L., which provides remote monitoring and management 24/7 Network Operations Center (NOC) that enables monitor, troubleshoot and maintain IT environments.