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All-in-One Monitoring Solution

 


We can use your own monitoring systems, we can install a new system for you and migrate the hosts or if you have a small operation you can use our own monitoring system.

Our NOC team help our customers with:

  • Website Monitoring
  • Application Performance Monitoring
  • Server Monitoring
  • Network Monitoring
  • Cloud Monitoring, Private and Public

We have customers of all sizes, from a large Telecom with more than 500 hosts, mid size and small companies with only 2 hosts. Our NOC team works around the clock 24x7x365.

Our customers save resources, their engineers have more time for important projects, we improve the operations and reduce downtime.

We have a custom solution for you.

Performance and customer satisfaction

This chart shows real customer data, the first month we handle all usual incidents.

Then started working proactively to reduce the number of incidents, improve the quality on detection of critical alarms, also working with thresholds and reducing downtime.

Clearly you can see how we reduced to 1/3 the amount of incidents. We continue working  the next months adding more services checks and gathering information to create reports.

We do a continue improvement of service checks, maintenance and proactive work to avoid incidents and increase up-time. After 6 month we probably manage to reduce to 1/4 the amount of monthly incidents and increase dramatically the up-time.

We are all very happy, our customers and us. We enjoy working with our customers.

Flooded with support tickets?

We have a solution for you!

At Quality NOC we have a Service Desk product to follow up your tickets, escalate, contact your engineers (email, sms or Phone), solve incidents based on your custom procedure manual, close tickets or create new ones.

Ticket handling: We can adjust to your SLA agreements, for example:

React: immediately after receiving an SMS alarm, ticket or call.
The ticket will be handle within 30 min max.
First contact: email or call, within 1 hour.
Updates: Hourly, or as agreed between customer and Quality NOC.

Quality NOC shall specify the log time elapsed in a convenient format.

We have 2 Options:

  • 24/7: Running service from 00:00 to 23:59 everyday
  • Off-Business hours: Monday to Friday (08:00 to 16:00) and Saturday, Sunday and Holidays (24 hrs).

Both options can be delivered with a fixed monthly price.

Please contact us to find out more and we send you a quotation.

Quality NOC – Network Operations Center

Quality NOC S.L., provides remote monitoring and management 24/7 Network Operations Center (NOC) that enables monitor, troubleshoot and maintain IT environments.