Quality NOC provides reactive patching to servers with both standard and managed customer operating systems. For managed servers, patches and updates are available upon request to ensure no patches are applied without customer knowledge and consent, effectively reducing risks to application and data integrity. Data and/or reports are available for you in different ways, depending on the solution used.
On a monthly basis, Quality NOC Cloud engineers review all recommended patches made available by operating system software vendors. A subset of these patches and updates are identified by the OS vendor as Critical or Important to installed operating systems. The most recent version of our OS is given these updates and is then re-certified by Quality NOC before it is made available to be implemented with new server builds.
Managed Server Updates
As a part of making a server managed, more updates may automatically be applied to the server. Different Linux distributions and Windows are supported. Automatic updates can be pre-agreed with the customer and discussed in weekly status meetings.
Dedicated Server and Public clouds
Dedicated Servers and Public clouds platforms can be managed by our team of system administrator, Microsoft Windows servers and Linux distribution are supported. We have deep experience installing new applications, scripts and applying system updates, or upgrades on Red Hat, CentOS, Ubuntu, Debian, and other linux distributions. We can coordinate with your operations or devops team and schedule downtime, and do previous snapshots befoer patching or updating your OS or applications.
Extend your operations, DevOps or development team
We do weekly meetings with our customers, we can also do short daily meetings monday to fridays and continue chat on Slack/Wire/Skype, with your operations team, devops, or developers establishing a very fluid communication and reporting about progress and/or incidents.
This chart shows real customer data, the first month we handle all usual incidents.
Then started working proactively to reduce the number of incidents, improve the quality on detection of critical alarms, also working with thresholds and reducing downtime.
Clearly you can see how we reduced to 1/3 the amount of incidents. We continue working the next months adding more services checks and gathering information to create reports.
We do a continue improvement of service checks, maintenance and proactive work to avoid incidents and increase up-time. After 6 month we probably manage to reduce to 1/4 the amount of monthly incidents and increase dramatically the up-time.
We are all very happy, our customers and us. We enjoy working with our customers.
At Quality NOC we have a Service Desk product to follow up your tickets, escalate, contact your engineers (email, sms or Phone), solve incidents based on your custom procedure manual, close tickets or create new ones.
Ticket handling: We can adjust to your SLA agreements, for example:
React: immediately after receiving an SMS alarm, ticket or call.
The ticket will be handle within 30 min max. First contact: email or call, within 1 hour. Updates: Hourly, or as agreed between customer and Quality NOC.
Quality NOC shall specify the log time elapsed in a convenient format.
We have 2 Options:
24/7: Running service from 00:00 to 23:59 everyday
Off-Business hours: Monday to Friday (08:00 to 16:00) and Saturday, Sunday and Holidays (24 hrs).
Both options can be delivered with a fixed monthly price.
Please contact us to find out more and we send you a quotation.
Quality NOC – Network Operations Center
Quality NOC S.L., provides remote monitoring and management 24/7 Network Operations Center (NOC) that enables monitor, troubleshoot and maintain IT environments.