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All-in-One Monitoring Solution

 


We can use your own monitoring systems, we can install a new system for you and migrate the hosts or if you have a small operation you can use our own monitoring system.

Our NOC team help our customers with:

  • Website Monitoring
  • Application Performance Monitoring
  • Server Monitoring
  • Network Monitoring
  • Cloud Monitoring, Private and Public

We have customers of all sizes, from a large Telecom with more than 500 hosts, mid size and small companies with only 2 hosts. Our NOC team works around the clock 24x7x365.

Our customers save resources, their engineers have more time for important projects, we improve the operations and reduce downtime.

We have a custom solution for you.

Cloud servers status?

Do you know how is the status of your cloud servers? 

If you have your systems in the cloud, you should know the status of your servers, it is very important to monitor http traffic, check CPU load, Mem load, Disk usage, processes, etc.

Quality NOC can use different tools to monitor your servers, we have a price list based on number of hosts, so if you have to monitor just 1 or 2 we do the job for a very convenient price, starting from € 15 per month for 1 host with basic monitoring and email alerts.

Let us know about your needs, we are glad to send a quotation based on your hosts and services you need to monitor.

We keep your systems UP and your customers happy.

Federico Piergentili, Founder, Quality NOC S.L., which provides remote monitoring and management 24/7 Network Operations Center (NOC) that enables monitor, troubleshoot and maintain IT environments.

Why Your SOC and NOC Should Run Together but Separately

Man-in-control-room
The similarities between the role of the Network Operation Center (NOC) and Security Operation Center (SOC) often lead to the mistaken idea that one can easily handle the other’s duties. Furthermore, once a company’s security information and event management system is in place, it can seem pointless to spend money on a SOC. So why can’t the NOC just handle both functions? Why should each work separately but in conjunction with one another? Let’s take a look a few reasons below.

First, their roles are subtly but fundamentally different. While it’s certainly true that both groups are responsible for identifying, investigating, prioritizing and escalating/resolving issues, the types of issues and the impact they have are considerably different. Specifically, the NOC is responsible for handling incidents that affect performance or availability while the SOC handles those incidents that affect the security of information assets. The goal of each is to manage risk, however, the way they accomplish this goal is markedly different.

The NOC’s job is to meet service level agreements (SLAs) and manage incidents in a way that reduces downtime – in other words, a focus on availability and performance. The SOC is measured on their ability to protect intellectual property and sensitive customer data – a focus on security. While both of these things are critically important to the success of an organization, having one handle the other’s duties can spell disaster, mainly because their approaches are so different.

Another reason the NOC and SOC should not be combined is because the skillset required for members of each group is vastly different. A NOC analyst must be proficient in network, application and systems engineering, while SOC analysts require security engineering skills. Furthermore, the very nature of the adversaries that each group battles differs, with the SOC focusing on “intelligent adversaries” and the NOC dealing with naturally occurring system events. These completely different directions result in contrasting solutions which can be extremely difficult for each group to adapt to.

Lastly, the turnover rate in a SOC is much higher than that of a NOC. Perhaps it’s the very nature of the role, but the average employment time for a level 1 SOC analyst is around 2 years or less. Tenure of a NOC analyst is much longer. It only stands to reason, then, that asking a NOC analyst to handle their own duties and also take on those of SOC will likely result in a much higher attrition rate overall.

The best solution is to respect the subtle yet fundamental differences between these two groups and leverage a quality automation product to link the two, allowing them to collaborate for optimum results. The ideal system is one where the NOC has access to the SIEM, so they can work in close collaboration with the SOC and each can complement the other’s duties. The SOC identifies and analyzes issues, then recommends fixes to the NOC, who analyzes the impact those fixes will have on the organization and then modifies and implements accordingly.

Source: http://ayehu.com/why-your-soc-and-noc-should-run-together-but-separately/?

Telephony Fraud – Fraud Monitoring


Telephony Fraud – Fraud Monitoring

Many people today are able to relate to an experience of opening a phone bill that causes a sharp intake of breath. But what if it was not just a couple of hundred pounds? What if it was thousands?

Telephone fraud is continuing to increase year on year and now accounts for 2% of worldwide calls which is estimated at around €40 billion a year. Businesses are falling victim to hackers, out to make money from unprotected telephone lines, and now more than ever it is essential for businesses to protect themselves.

Without the necessary protection, businesses are leaving themselves vulnerable to fraudsters capable of running up phone bills worth thousands of pounds in just a few hours!

At Quality NOC we can help you monitoring 24/7 your systems, receiving alarms and following your procedures to take care and stop the fraud reducing the risk of your business and protecting your customer relationship.

Federico Piergentili, Founder, Quality NOC S.L., which provides remote monitoring and management 24/7 Network Operations Center (NOC) that enables monitor, troubleshoot and maintain IT environments.